If it remains clear that a 600-room hotel can offer the nearby home of a desert camp or guest house bathed in light in a village in Tunisia, there are however attentions that make a stay nearly unforgettable. The quality and rigor of the management, a multidisciplinary team, a little chocolate on the pillow, a smile, welcome products that stand out, the journey of the senses proposed gastronomy, etc. have only one imperative: to serve and especially attract the customer.
Testimony of Marie Gille Mériaux – guest house ‘Dar Souleiman’ – Douz
These are two desert lovers, Marie-Gilles and Ali, who welcome you to Douz to share their passion for meditative vastness. They get easily and warmly their guests. With them, it begins with a date, the food and shelter … it often ends under the stars in the desert!
How to prepare a welcome in Douz?
The way tourists travel has changed. They decide overnight helped by their mobile phones and internet. They know what they want and therefore are rarely disappointed. Their choice is voluntary and documented. They know what they want. I prefer to know who will come to us in order to have quality time with our visitors.
Finally you choose each other?
Sort of. Stay together and are prepared on site. It is enough for them and they leave with the desire to come back and say “Tunisia, it’s great!”
A recent memory in particular?
Five Danish students. We took them in the desert eat “sand bread” with barbecue camel. They rolled in the sand dunes … What fun! The hosts of “Dar Souleiman” like harvesting organic vegetables in the garden. Time passes in southern Tunisia peacefully and it is this peace remains the best of welcomes.
The opinion of Noureddine Mahdoui, CEO – Hasdrubal Thalassa & Spa – Port El Kantaoui
Making a guest come back 117 times is a record. What to do about it?
It’s pretty rare but beyond that record, we have the highest rate of returners in the country. There is no miracle. It takes a good service, comfort, healthy food and calm.
It is often said that a customer is happy to feel that taking care of him.
He needs to feel privileged. That’s what we try to do in a hotel which opened in 1982 and where the staff is almost entirely permanent. More than 90% have been there for over 30 years! They know the customers one by one and anticipate their requests. We operate as a palace by submitting photos of some and leaving the other summer clothes with a special layout to be most agreeable to all.
This is not without relying on a true loyalty policy
It is compelling and gets results. Beyond preferential prices, customers are invited to a dinner and a cocktail party every Wednesday. All our guests celebrating their birthday at the hotel receive a gift and not the least. We send cards of personal wishes to all our clients and study one by one their evaluative sheet. With us the customer is king, he knows it, feels it and lives it! Is not that one of the possible definitions of home?
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